Why managed computer services beat the break-fix support model
When first starting out in business, cutting corners is sometimes necessary to save initial costs. Instead of paying for in-house IT staff or ongoing network monitoring, it can be tempting to run with your luck and address problems as they arise. This ‘break-fix’ model means you only pay for IT support when you need it, without running up those monthly subscription costs. However, this emergency repair model is a false economy in the long term – in fact, research suggests that your business would benefit much more from managed computer services.
The role of managed service providers (MSPs) is to keep your network up and running. Even if a network failure, a cyber attack or a physical disaster strikes, MSPs can make sure that your web services remain active and your site is always accessible. If a managed services host wants to keep earning their monthly fee, they need to live up to their promises and keep your network online, with a quick response to any problems.
On the other hand, emergency repair engineers are a more expensive service, and prioritise their clients on a service contract. They will fix your network problems, but they are unlikely to give the in depth ongoing support needed unless they are contracted for this. Repair services on an as-needed basis cannot prevent network downtime, either. Downtime is extremely expensive for businesses, causing a loss in sales as well as in productivity for employees.
In the long term, it will always save you money to have someone monitor your computer network for problems – and address them before they cause issues for users. Avoiding downtime is crucial for companies on tight budgets, because the costs you could incur without managed IT support can very quickly spiral out of control. With 90% of companies experiencing downtime at least once last year, it is highly likely your business will also be hit by issues. Taking preventative action with a managed services subscription can save you a great deal in the long term.
To discuss managed computer services and IT support further, contact our technical engineering specialists today.
